FAQ

Q: What exactly is included in the digital product I'm purchasing?

A: Our product is offered through a PDF file that will be downloaded immediately after purchase. This form of PDF is made for easy access and user interactivity.

Q: Is my personal information secure on your website?

 A: Your privacy and security are our top priorities. Rest assured that we employ advanced security measures to protect your personal information. We do not store credit card details, and any private information you provide is treated with strict confidentiality.

Q: How can I place an order on your website? 

A: Ordering from our website is simple and convenient. Just find the product you want, click the "Add to Cart" or "Buy Now" button, and proceed to provide your shipping and billing information. Once confirmed, you will have access to download your product right away!

Q: How do I access and download the digital product after purchase?

A: After purchase, You will be redirected to the purchase confirmation page, where you will see the option to download the file and you will receive an email with instructions on how to access and download your digital product. 

 

Q: Do you accept international credit cards?

 A: Yes, we accept most major credit cards, including international ones. You can confidently make your purchase using your preferred payment method.

Q: Is it necessary to create an account to place an order?

 A: While it is not mandatory to create an account, we highly recommend doing so. By creating an account, you can enjoy benefits such as order tracking, easy access to your purchase history, and exclusive offers.

Q: What file formats are supported for the digital product?

A: Our digital products are typically provided in commonly used file formats such as PDF, JPEG, PNG, or other compatible formats, depending on the specific product.

Q: Are there any technical requirements or software needed to use the digital product?

A: The technical requirements vary depending on the digital product. Generally, you will need a device (computer, tablet, smartphone) with internet access and software compatible with the file format or your preference (e.g., Adobe Acrobat Reader for PDF files).

Q: Is there a limit to how many times I can download or access the digital product?

A: You can download the file as many times as necessary during the next 6 months of your purchase. However, if after this term you need assistance with your products, you can contact us directly to help you with your concerns.

Q: Can I share the digital product with others, such as friends or family?

A: Our digital products are intended for personal use only and are not to be shared or distributed beyond your personal use. Sharing or distributing the digital product without permission is a violation of our terms of service.

Q: What is your refund policy for digital products?

A: Due to the nature of digital products, we generally do not offer refunds. However, if you encounter any issues with your purchase, please contact our customer support for assistance.

Q: Do you offer customer support or assistance if I encounter issues with the digital product?

A: Yes, we provide customer support to assist you with any issues or questions you may have regarding our digital products. You can reach out to our support team through Customerservice@eqomarket.com.

Q: Are there any updates or revisions planned for the digital product in the future?

A: We continually strive to improve and update our digital products based on user feedback and market trends. Any updates or revisions to the product will be communicated to our customers through email or notifications on our website.

Q: Is my personal information and payment data secure when purchasing digital products from your website?

A: Yes, we take the security of your personal information and payment data seriously. We use industry-standard encryption and security measures to protect your data during transmission and storage. Additionally, we do not store your payment information on our servers; it is securely processed by our trusted payment partners.

 If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team. We are here to help you every step of the way.